1. Making payment on our website

When you make a booking through Nippon Health, payment is processed directly on our website using Squarespace Commerce, with Stripe as the payment gateway. This system allows you to complete your transaction securely and receive immediate confirmation once payment is successful.

During checkout, you will be directed to a secure payment page to enter your card details. Nippon Health currently accepts major credit and debit cards. After payment, you will receive an order confirmation email showing your selected check-up package and the total amount paid. This confirms that your booking request has been received and is being processed.

2. Additional bank or card charges

Payments are processed in USD. Depending on your card issuer or bank, an international transaction fee or currency conversion charge may apply. These fees are determined by your financial institution and are not controlled by Nippon Health.

The amount displayed on our website reflects the package cost in USD. However, the total appearing on your card or bank statement may differ slightly due to your bank’s exchange rate and processing policy.

3. After you make payment

After we receive your payment, our coordination team will contact you within 24 hours to confirm your preferred check-up date. At this stage, you will also be asked to provide two additional dates you are available, in case your first choice is not available at the hospital.

Nippon Health will then contact the hospital to request a booking. The hospital typically confirms availability within 48 hours, and we will update you as soon as we receive a response.

Important note:
Please do not book your flight or make non-refundable travel arrangements until you receive a Final Confirmation Email from Nippon Health confirming your hospital appointment date. Hospital confirmation is required before travel is arranged, as availability is subject to the hospital’s schedule. Nippon Health cannot be held responsible for any flight, accommodation, or visa costs incurred in cases where the hospital is unable to confirm your requested dates.

4. Confirmation and refund process

If the hospital is able to accommodate one of your proposed dates, we will send a Final Confirmation Email with your confirmed appointment details and instructions for next steps.

If the hospital is unable to accommodate your request, Nippon Health will notify you promptly and issue a full refund of your payment. No service or handling fees will be deducted.

5. Upcoming payment authorization feature

Nippon Health is developing a payment authorization system that will allow customers to place a temporary hold on the payment amount at the time of booking, instead of being charged immediately. Once the hospital confirms the appointment, the payment will be captured and finalized. This update aims to improve convenience and flexibility for customers.