Booking, Payment & Schedule Terms
1. Definitions
Preferred Dates, the three check-up dates you provide, in order of preference.
Medical History & Test Eligibility Review, the required review of your medical history against the examinations in your package, completed before Official Confirmation. It identifies any eligibility issue, safety precaution, or adjustment to be clarified with you first.
Official Confirmation, written confirmation issued by Nippon Health once your Check-up Date and package are agreed, the Medical History & Test Eligibility Review is complete, and anything it identifies has been explained to you and you have confirmed you wish to proceed. Your booking is not confirmed until Official Confirmation is issued.
Check-up Date, the confirmed appointment date stated in your Official Confirmation.
2. Your Three Preferred Dates
When completing your booking, you will be asked to provide three Preferred Dates in order of preference. This allows Nippon Health to coordinate availability without unnecessary back-and-forth.
Each Preferred Date should fall at least 21 calendar days after your booking request. Check-ups are generally conducted on weekdays and remain subject to operating schedules, public holidays, and appointment availability.
Nippon Health reviews your Preferred Dates in the order given. If none can be accommodated, we will propose alternatives.
3. Before Official Confirmation
After payment and before Official Confirmation, Nippon Health reviews appointment availability and completes the Medical History & Test Eligibility Review against the examinations in your package.
If an examination is found unsuitable for you, or requires precaution or adjustment, Nippon Health will explain this to you before confirming. Your package price is not reduced for an examination that is omitted or modified.
If no date can be agreed after your three Preferred Dates and any alternatives have been considered, or if you decide not to proceed, Nippon Health will issue a full refund. This refund is not subject to cancellation or handling fees.
4. After Official Confirmation
Official Confirmation is issued on the basis of the medical history you provided beforehand. You are responsible for its completeness and accuracy.
If relevant medical information is first provided or corrected after Official Confirmation, Nippon Health will review it and advise you of any effect on your package. Where an examination must be omitted, modified, postponed, or not performed as a result, no refund, credit, or price reduction is provided.
5. Medical Discretion on the Day of Your Check-Up
The attending physician retains final clinical discretion on your Check-up Date. An examination may be omitted, modified, or postponed where it is not medically appropriate or cannot safely be performed.
Your package price is not reduced and no refund is given for an examination handled this way.
6. 24-Hour Grace Period
You may cancel within 24 hours of Official Confirmation being issued and receive a full refund, whatever your Check-up Date. After 24 hours, Section 8 applies.
This period applies to your first Official Confirmation only. A change to your Check-up Date does not restart it.
7. Rescheduling Your Check-Up
You may change your Check-up Date once after Official Confirmation. Your request must reach Nippon Health at least 21 calendar days before your Check-up Date.
Requests received fewer than 21 calendar days before your Check-up Date cannot be guaranteed. Nippon Health may attempt to accommodate such a request at its discretion and subject to availability, but is not obliged to do so. Where the request cannot be accommodated, your Check-up Date stands, and Section 8 applies if you choose to cancel.
Your request must state your booking reference and three new Preferred Dates in order of preference. New dates remain subject to availability, and your new Check-up Date is not confirmed until Nippon Health confirms it in writing.
Rescheduling does not restart the 24-hour cancellation period or change the refund conditions in Section 8.
8. Cancelling Your Booking
Except within the 24-hour period in Section 6, the following refund conditions apply once Official Confirmation is issued. All periods are counted from your Check-up Date.
| When you cancel | Refund |
|---|---|
| Within 24 hours of Official Confirmation | Full refund |
| More than 21 days before your Check-up Date | 50% refund |
| 21 days or fewer before your Check-up Date | No refund |
| Non-attendance on your Check-up Date | No refund |
Regardless of the above, no refund or price reduction is given where you decide not to undergo an examination in your package, where relevant medical information is first disclosed or corrected after Official Confirmation, or where the attending physician determines an examination should not be performed or should be modified.
The omission of an individual examination is not a cancellation of your package.
9. Important Notes
Where a refund applies, Nippon Health returns the amount due in USD through your original payment method. No cancellation, handling, or administrative fee is deducted.
The time taken for the amount to reach your account depends on your bank, card issuer, or payment provider. Any exchange-rate difference or transaction fee they apply is outside Nippon Health's control and is not a deduction made by Nippon Health.
If your booking was made through another agent or travel partner on your behalf, their handling terms may apply.